1. About this policy
This Refund & Cancellation Policy applies to paid products or services offered by Samvora Private Limited (“Samvora”, “we”, “us” or “our”) through an authorised Samvora checkout, order form or written agreement. Questions can be sent to admin@samvora.in.
2. Product-specific terms
The applicable checkout page, order form or product-specific agreement will state the price, billing period, trial conditions, renewal arrangements and any product-specific refund rules. If those terms differ from this general policy, the product-specific terms will apply to the extent permitted by law. No product is offered for purchase merely because it is described as a future or planned offering on this website.
3. Free trials and renewals
If a paid offering includes a free trial or automatic renewal, the trial duration, conversion date, price and renewal frequency will be clearly disclosed before you subscribe. We will not intentionally impose a charge that was not disclosed and authorised at checkout. Please review the terms shown before confirming a purchase.
4. Subscription cancellation
Where account billing controls are available, you may use them to request cancellation. Otherwise, email admin@samvora.in from your registered email address and include your order or invoice reference. The applicable product terms will explain when cancellation takes effect and whether access continues until the end of the paid period. Cancellation generally stops future renewals; it does not automatically refund a charge already made for the current period unless the applicable terms or law provide otherwise.
5. Refund requests
Refund eligibility depends on the product or service purchased, the checkout terms, usage (where relevant), the reason for the request and applicable law. Any general rule restricting refunds is subject to mandatory rights and remedies available under applicable law.
We will review requests involving duplicate charges, unauthorised transactions, payment errors, non-delivery or material service issues. A refund may be approved where required by law or where we determine that it is appropriate under the applicable product terms.
6. How to contact us
Email admin@samvora.in with your account email, order or invoice reference, transaction date and amount, and a brief description of the issue. Do not include passwords, full payment-card details or sensitive personal information in your email.
7. Review and processing
We may request reasonable information to verify the transaction. If a refund is approved, it will generally be initiated to the original payment method. The time taken for the funds to appear depends on the bank, card issuer and payment provider.
8. Failed or duplicate payments
If you are charged more than once for the same purchase, or money is debited but the order is not confirmed, contact us with the payment reference. We will investigate and, where an erroneous or duplicate charge is confirmed, arrange an appropriate reversal or refund.
9. Contact
Samvora Private Limited
Email: admin@samvora.in
Registered office: [Insert full registered office address]